20 reviews of Wordstream "As a note: I’m leaving reviews for this company because I can’t get in touch with ANY person besides the poor customer support kids. Talking to customer support does NOTHING for you except get your call routed to the appropriate person… who, just fyi, will likely never answer their phone. Does anyone listen to voicemail anymore? I mean, I know they don’t at Wordstream, but I’m pretty sure people don’t listen to voicemail in general.
I personally signed the contract with this company after a slick sales pitch and a new found need to be involved with Adwords. The account was set up for a 6 month contract, contract signed 4/17/2015. That means we were eligible for cancellation 10/16/2015, and trust me when I say we were delighted to be able to cancel. We submitted, in writing, our cancellation request 10/21/15, to support@wordstream.com. As of 4/19/2016, we’re still getting billed, to the tune of $400 per month.
The entire experience has been a lesson in how crucial it is to only work with companies that ensure you are able to contact them when needed. And no, that doesn’t mean sending in an email to a support person, then waiting for a few days for a response. From the moment we started with them, I was shocked by the unprofessional attitude and lax response times of both the customer support team as well as our ‘customer success specialist’. Incredibly poor customer service. Need to speak to someone to update your account? Good luck, there’s a pretty good chance "all agents are busy" and you’ll hit voicemail. Want to cancel? You better be prepared to followup, and don’t assume that just because your account is cancelled that you won’t be billed indefinitely. In the case of our group, we’ve been billed for 6 months after cancellation.
Avoid this group if you are a decision maker thinking you might benefit from assistance in managing Adwords. Their software might be great (although I’m pretty skeptical about that), but in the long run it’s their customer service that is the dealbreaker."
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Keyword Cloud
Wordstream – Reviews Advertising Huntington Ave Back Bay Boston MA Phone Number Yelp Cancel For Businesses Write a Review Log In Sign Up Restaurants Home Services Auto More nbsp Unclaimed reviewsDetails Marketing Software Development Edit Add Photo Share Save COVID- Updates Contact the business for more information about recent service changes Photos and Videos photosLocation amp Hours Fl BayGet directions hours Ask Community users haven t asked any questions yet Question Recommended Your trust is our top concern so businesses can’t pay to alter or remove their reviews Learn Search within Sort by star ratingEek Methinks not ratingMeh I x ve experienced better ratingA-OK ratingYay m fan ratingWoohoo As good as it gets Start your review of Kevin R Walnut Creek CA friends photos Embed makes lot promises but doesn perform at high level they pitch you with Once get past great salesman s all downhill from there One mistake after another then bully office Kristin Yorardi calls let me know my attitude was unacceptable she will tolerate way talked employees She least voided contract gave refund think kicker when explained her ran an second yard dash out gate expectation But seriously swear if company can meet expectations don want customer told didn We parted ways full no regrets Just very happy honesty Useful Funny Cool Jonathan A Broomfield CO friend hired create custom ad campaign partner on PPC Like other salesperson promised world run local roofing specializing in roof replacements following annual hailstorms mostly insurance work The expert account manager Derek had clients similar experience did plan negative keywords autos RV states outside own So instead colorado being charged repair Ohio Seriously are just that dumb inexperienced end canceled during months working them have single yup qualified leads My dead grandmother could done worse Don avoid like plague You financially regret Todd S Livermore photo Terrible performance day signed checkout Adwords screenshot included see right started using algorithms suggestions those consultant COSTS SOARED HIGHER CONVERSION RATE PLUMMETED month ended two weeks prior which days earlier than needed still extra fees refused money Their terrible banged despite written cancellation beyond minimum time frame required wouldn buy bag peanuts this total trash John Q Austin TX Agreed cancel email begging us stay offering same mo we re paying over declined said continue cancelation Next rolls around charge say won anymore now offer discount help These kinds practices lead class action lawsuits fortunately family lawyers who love taking down corrupt companies given wordstream abide update decide follow word If lawsuit anyone else has behavior please contact join Bill M Franklin Township Indianapolis IN Canceled April immediately called offered drop price accepted controller notified billing went up new never applied thousands Contacted reply e-sign go credit card Watch closely one thing deliver Andy Wheaton IL Updated WordStream scam overpay They percentage spend well flat rate Anyone charges percent incentivized hard earned learned It took few brother sell products myself He used Ad Group set year ago made edits since hour got clicks per click bounce period paid plus each words spent less he Here also relevant due lower nearly k This short dozens Groups joke ripped off novice experts Run people nothing Previous only need read look back ripoff management rip should be episode American Greed Let give real example under separate group him cost What difference campaigns years virtually uses his monthly Yes life include Keep mind whatever skims And here smaller That means much RUN DO NOT LOOK BACK Read moreChristopher J Dana Point offers value customers Broken software false shady contracts Need Marjorie T Stockton After Larry Kim sold everything -month BS were suppose professional rep CPA overspending THE PROBLEM IS THAT THEY WILL SALE YOU WHEN ONBOARDING Afterward HAVE MANY MORE CLIENTS TO ONBOARD lost emails getting proper even though services PEOPLE ARE SALESMEN age car salesmen believe Go ahead Trial Version ll support once complaining BELOW AT THESE COMMENTS speak truth bring Rep try tell sites YELP PROBABLY most straight forward Robert F Anaheim glad sign bad feeling scheduling demo sales Called hung guess blown giving courtesy phone call check first save frustration dealing All these echo sentiment BUYER BEWARE David Los Angeles embodiment organization lie through teeth do anything possible door would able results AdWords soon guy actual person works job keep going while laughing unless Stay away Caroline N Bedford horribly inconsiderate move conduct interview interviewer moved onto next step process face team ask applicant availability week respond almost turn barely explains already filled position make sense reject Michael W Port Charlotte FL Wish seen before blowing Without via Facebook wasting guys When spending search Google many organic something wrong walk Chris L Scarborough ME STAY AWAY into sticking shot wasnt cancelled nice Get billed again send why youre locked some consideration use coaxed letting data collect what lowered Then confirmed Now refuse answer inquiries Chilon K Berkeley Agree Kirk stop calling emailing multiple times removed marketing lists cannot adhere CAN-SPAM trying acquire advise against listening advice advertising respect consumers constantly contacted Zach hope list Laura Ferndale MI First note leaving because touch ANY besides poor kids Talking does NOTHING except routed appropriate fyi likely Does listen voicemail mean pretty sure general personally slick found involved eligible delighted submitted writing request com tune entire been lesson how crucial ensure sending waiting response From moment shocked unprofessional lax both success specialist Incredibly someone Good luck chance agents busy hit Want prepared followup assume indefinitely case Avoid decision maker thinking might benefit assistance managing although skeptical long dealbreaker H Ypsilanti tried mails dozen requests TCPA rules inquire forever Also provide inaccurate low-value emailed Sean Covert Sales Lucy G Beach Park ruined online adwords admit st however horrible where ads computer electrical contractor highest product install spelled incorrectly Its ridiculous father reduce budget improve advantage families Shame D Hayward steering clear overpriced callrail consulting Most Ultimately lengthen personal changed system VOIP different numbers track number therefore posed problem reached fellow name Pierce bill inconvenience Long story longer platform Pretty sneaky client whose shaky platforms inabilities retain circles insane Give may Or headache Newport Unbelievable aggressive dishonest lack deliverables unskilled managers consultants Colleen B unethical small ever currently recommended Business website Directions Is Claim Browse Nearby Nightlife Shopping Show allNear Me Cost Guide Agencies Near Companies MeOther Places 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